conditions of accommodation booking (last updated 15.05.23)
- WHAT ARE THESE TERMS
1.1 What these terms cover: These are the terms and conditions which apply when you wish to hire any Daylesford Stay Accommodation for personal (not commercial bookings) and whether you use our online reservation service or telephone booking.
1.3 Print or Save: You should print a copy of this policy or save it to your device for future reference.
1.4 Legal rights: As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
- OTHER APPLICABLE TERMS
2.2 Other Terms: Separate terms and conditions apply regarding commercial usage bookings (e.g. for commercial photoshoot use), private hire and event bookings and restaurant bookings where available at the relevant venue. As part of your Booking, your package may also include activities or services (for example, spa treatment or workshop). Other terms and conditions may also apply to such activities or services and shall be provided to you separately.
- ABOUT US
3.1 Who we are. ‘we’, ‘us’, ‘our’ means in the case of bookings for:
– The Wild Rabbit: Thrip Enterprises LLP (registered in England with company number OC375071 as a limited liability partnership) whose registered office is at 25 Moorgate, London EC2R 6AY and whose main trading address is Church Street, Kingham, Oxfordshire OX7 6YA;
– The Fox: The Fox at Oddington LLP (registered in England with company number OC433190 as a limited liability partnership) whose registered office is at 43 Gresham Street, London EC2V 7BG and whose main trading address is High Street, Lower Oddington, Moreton-in-Marsh, GL56 0UR;
–The Bell: C/O The Fox at Oddington LLP (registered in England with company number OC433190 as a limited liability partnership) whose registered office is at 43 Gresham Street, London EC2V 7BG and whose main trading address is The Bell, Church Street, Charlbury, Chipping Norton, OX7 3PP
– The Maytime Inn: Windrush Taverns Limited (registered in England with company number 08096787) whose registered office is at 13 Crescent Place, London SW3 2EA and whose main trading address is Asthall, Burford, Oxfordshire OX18 4HW; and
3.2 How to contact us: We can be contacted by email as follows:
- CHANGES TO THESE TERMS
5.1 Minimum bookings: Bookings may be subject to a minimum stay, which shall be notified to you on our website or when contacting Guest Services.
5.2 Check for errors: When booking online, please check that the details of your Reservation Request are complete and accurate before you fully submit. When booking via Guest Services, please listen carefully to the Reservation Request details re-stated to you before confirming your payment details. We will not be liable for any delay or non-performance if you provide us with incorrect information.
5.3 Confirmations: We will confirm our acceptance of your Reservation Request by sending you a booking confirmation email to the email address that you provide during the reservation process (“Booking Confirmation”). The Booking is then in force. We reserve the right to refuse any Reservation Request at our discretion without reason.
5.4 No transfers: Neither you nor any of your Guests may resell or transfer your reservation (or any part of it) nor advertise, market or otherwise offer any Accommodation either on its own or as part of a combined offer. We will not honour any reservations made in this way and do not accept any liability for doing so. If you are a Tour Operator and wish to book Accommodation you should contact Guest Services directly on the contact details set out in Section 3.2.
5.5 Special requests: Although we will try to accommodate special requests, all Accommodation and requests are subject to availability and additional costs if applicable.
5.6 Accessibility: Not all of our Accommodation is suitable for those with disabilities or limited mobility. Please see our FAQs or contact Guest Services to discuss needs and we can advise what Accommodation may be suitable.
6.1 Charges: Charges for the hire of the Accommodation and any equipment, facilities or other goods and services to be provided by us include VAT (at the rate in force at the date of the Reservation Request) and shall be in accordance with a scale of charges provided by us from time to time. Prices will differ from time to time, including due to availability and the season. When you make a Reservation Request you will be given a total price for the Accommodation and the Booking Dates you have requested. We reserve the right to review the charges from time to time but undertake to honour all Bookings at the charge quoted at the time of Booking.
6.2 Payment: We require full payment of the charges at the time of making your Reservation Request. Payment may be made by a number of ways that will be identified to you during the reservation process. In the event that your Reservation Request is not confirmed to a Booking a full refund will be given.
6.3 Package bookings: If the Booking includes a package with other activities or service elements in addition to Accommodation, the value of the activity or service is not refundable and non-exchangeable and may not be used towards payment of any other activity even if you or any Guest chose not to participate in or benefit from the activity or service. If we have to cancel the activity or service the Accommodation Booking shall remain valid but we shall provide a refund in that circumstance for the activity or service element of the Charges.
- CANCELLATION & CHANGES (for detailed cancellation policy see the end of this document)
7.1 Cancellation Charges: The rate payable by you dictates whether the Booking is cancellable and, if so, the terms of such cancellation and applicable charges.
7.2 Notification of cancellations: Cancellations or alterations should be communicated to Guest Services at the contact details set out in Section 3 (ideally by phone) and we will do our best to accommodate your requirements subject to the cancellation charges above.
7.3 Insurance recommended: We do not operate or offer an insurance policy for cancellations. You may wish to take out your own insurance for such purposes.
- CHECK IN AND CHECK OUT
8.1 Times: Check-in and check-out times are as stated within the Booking Confirmation.
8.2 Late arrivals: If you expect to arrive considerably late in the evening then please let Guest Services know in advance so we know when to expect you.
8.3 Identification: You may be asked to provide proof of identity and nationality upon check-in.
9.1. Number of Guests: Each Accommodation has a maximum number of permitted Guests as detailed during the reservation process and within your Booking Confirmation. The number of persons attending the Accommodation shall not exceed such number of Guests (with babies and children counting towards such number).
9.2 Baby equipment: A travel cot or high chairs can be made available for the charge stated during the making of the Reservation Request.
10. USE OF THE ACCOMMODATION
10.1 General behaviour: You shall ensure that use of the Accommodation and other areas around the venue is conducted in an orderly fashion without causing a nuisance and in full compliance with any directions that we may make known through instructions in the welcome book or within the Accommodation or as you may be informed by our team members.
10.2 Fire prevention: All fire exits and passageways shall be kept free from obstruction at all times and no fire appliances shall be removed or tampered with in any way.
10.3 No smoking: Smoking (including e-cigarettes) is not permitted anywhere within the Accommodation or other designated prohibited areas. A cleaning charge equal to one night accommodation will be applied where evidence of smoking in accommodation is witnessed.
10.4 Damage: Guests are required to take all reasonable precautions to ensure that no damage occurs to the Accommodation, its finishes, fittings, furniture and contents or any other property at the venue and that the Accommodation is left in a clean and tidy condition at the end of the Booking. In the event of damage or the Accommodation requiring extra cleaning beyond that reasonably expected, we may at our own option have such damage repaired or damaged items replaced or repaired or obtain extra cleaning services and charge you for the cost. A full inventory of the property is available on request.
10.5 No decoration: Nothing may be fixed to the floors, walls, ceilings or any other interior or exterior of the Accommodation by any means (including drawing pins or blu-tak).
10.6 Linen: All linen is provided including dressing gowns and towels (noting that with a travel cot a sheet and blanket is provided but guests should bring any additional bedding that they require). Should linen or dressing gowns be removed from the Accommodation you will be liable to pay on demand the amount required for us to replace the same.
10.6 Noise: Due to the Accommodations close proximity to one another, we kindly ask that noise in the evening is kept to a minimum, with no disturbance after 11pm.
10.7 No commercial use: The Accommodation (or other areas of the Venue) cannot be booked for commercial purposes nor used for commercial photoshoots without our consent, which can be given or withheld at our ultimate discretion, and which may be subject to conditions. If we discover any such usage without consent we may impose additional charges and/or request cessation of use of any images of the Accommodation or venue.
- CAR PARKING
Information regarding the availability or otherwise of parking for the Accommodation shall be set out in the Booking Confirmation. Additional car parking spaces may also be found in the vicinity. Please be mindful not to block any bus stops or local residents’ or business driveways. Parking is at your own risk.
12.1 Accommodation Policy: Certain of our Accommodation welcomes well-behaved dogs as detailed in the FAQs or during the reservation process. We will not accept dogs for Accommodation other than as indicated by us and you will be refused the right to use the Accommodation if you attempt otherwise or if your dog(s) do not behave in the expected manner, in which case the provisions of Section 15.2 shall apply.
12.2 Charges: Assistance dogs are permitted without charge. Charges for other dogs shall be in accordance with the scale of charges provided by us from time to time. When you make a Reservation Request you will be given the price for dogs for your Booking. We reserve the right to review the charges from time to time but undertake to honour all Bookings at the charge quoted at the time of Booking. If you do not pay for your dogs attendance at the time of making the Booking you shall be charged upon arrival.
12.3 Venue Policy: Dogs are allowed in the bar area, but only assistance dogs are allowed in the restaurant.
- YOUR PROPERTY
13.1 No liability: We cannot accept responsibility for any of your or the Guests property and shall not be liable for any loss or damage to property brought to the Accommodation or venue or left behind including any car or other vehicle.
13.2 Lost property: In the event that property is left behind on departure and these are recovered by the Accommodation team then we can arrange for these to be returned, to a UK address only, by secure signed for post the costs of which shall be payable by you.
14.1 Footpaths: Please stick to public footpaths when walking around the wider venue.
14.2 Other Guests: Guests must take care when exploring the venue and be mindful of other guests. If taking photographs, please be mindful of the privacy of other guests and visitors.
14.3 No smoking: Smoking is not permitted anywhere within indoor facilities of the venue.
14.4 General activity: Please be aware that the venue may provide other services to members of the public and generally. You may find reasonable activity and accompanying noise within normal working hours. However in the instance of any works taking place outside of this we will ensure to make you aware in advance of your stay.
- TERMINATION BY THE FOX
15.1 Right to terminate: We may at any time cancel the Booking or refuse you and your Guests the right to use the Accommodation(s) during the Booking Date(s) in the event of you or any Guest failing to perform any of the obligations contained within these terms and conditions.
15.2 Consequences of termination: If we cancel the Booking or refuse the right to use pursuant to Section 15.1 above, we shall be under no obligation or liability whatsoever to you or any Guest, and neither you nor any Guest shall make any claim whatsoever against us in relation to the Booking. We shall have no liability to make any refund of amounts paid by you in connection with the Booking.
15.3 Cancellation: We reserves the right to close the Accommodation and to cancel or interrupt any Booking without notice and without any liability legal or otherwise to you or any person affected by such a cancellation (such as any Guest) in the event of war, riot, state of emergency, act of God, fire, flood, civil commotion, pandemic, epidemic, governmental restriction or where any member of the public is at risk or thought to be at risk, strike (whether official or not), accident, failure of electricity or gas or any other service to the Accommodation, however caused, or for any other reason whatsoever outside our control whereby we are unable to perform our obligations or at our discretion.
15.4 Refund upon cancellation: If we cancel or interrupt a Booking pursuant to Section 15.3 we shall let you know as soon as possible, and we shall refund in full the amount paid by you for the Booking. This shall be our full liability in this circumstance.
15.5 No liability for consequential losses: In no event shall we be liable for consequential damages of any nature for any reason whatsoever, including, but not limited to, transport costs.
- APPLICABLE LAW
- DEFINITIONS & INTERPRETATION
In these terms and conditions (Conditions) the following definitions shall apply:
“Accommodation” means the Cottage(s) and/or Room(s) that we may have available for hire and which You wish to hire.
“Booking” means the contract for hire of the Accommodation for the Booking Dates between You and The Fox which is formed following receipt by You of a booking confirmation email on behalf of The Fox confirming acceptance and the details of your Reservation Request.
“Booking Date(s)” means the dates that You have booked for use of the Accommodation and as confirmed in the booking confirmation email.
“Cottage” means such cottage(s) that we may have available for hire.
“Guests” means those people staying in the Accommodation.
“Reservation Request” means the request by You for hire of Accommodation for the Booking Dates which request may be made either through online reservations or via telephone booking.
“Room” means such room(s), that we may have available for hire.
“you” means the organization, company or individual who makes a booking for hire of any Accommodation and being the person responsible for the Guests and “your” shall be construed accordingly.
In order to avoid any misunderstandings regarding reservations, the following are our terms and conditions of trading. All reservations are accepted based on these terms and conditions.
In order to confirm a reservation, full prepayment must be made.
We require payment in full for the accommodation or package to secure the booking. If a cancellation fee needs to be implemented, the deposit becomes non-refundable and will be set against the cancellation fee. The balance will be charged to the credit card used to guarantee the booking.
On arrival, guests may be required to provide a credit/debit card for pre-authorisation to allow for charges for additional good and services to be charged to their accommodation during their stay.
For further details about pre-authorisations please ask at reception or call prior to arrival.
Fully flexible with free cancellation up to 7 days before arrival. After this, up to 72 hours before the day of arrival 50 % full pre-payment taken at time of booking will be taken. If cancellation occurs within 72 hours before the day of arrival the full booking amount will be charged
Advance Purchase Pre-payment to secure our best rates at the time of booking. Payment is non-refundable and non-transferable. It may be advisable to take out holiday insurance.
Special Event Policy From time to time, bookings will fall under the category of special events, owing to additional provision of good and services and high demand occasions. Where a requested booking falls under our Special Event Policy, our advance purchase criteria will apply.
Cancellation Policy – Booking Provider
Please see the cancellation policy with your booking provider for full terms & conditions. Cancellations must be placed through your booking provider.
Group & Multiple-night Bookings
4+ rooms per night or 10+ room nights in total.
(N.B room nights are: number of rooms x number of nights (e.g. 6 rooms x 3 nights = 18 room nights).
Payment for the full stay is required at the time of booking to secure your reservation or contracted under our Group Terms & Conditions. Payment is non-refundable and non-transferable. With this in mind, it may be advisable to take out holiday insurance.
TERMS OF WEBSITE USE
These are the terms and conditions on which you may make use of our website www.thefoxatoddington.com (our site). Use of our site includes accessing or browsing or placing orders.
You should print a copy of these Terms or save them to your device for future reference.
As a consumer, you have legal rights. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
OTHER APPLICABLE TERMS
If you purchase goods or services from us there are separate terms and conditions regarding such purchase.
Who we are. ‘we’, ‘us’, ‘our’ ‘The Fox’ means The Fox at Oddington LLP, a company registered in England and Wales under company number OC433190 and with our registered office at 43 Gresham Street, London EC2V 7BG. Our main trading address is High Street, Lower Oddington, Moreton-in-Marsh, GL56 0UR. We are a limited liability partnership company.
How to contact us: We can be contacted by email to [email protected] or by phone at 01451 767000.
CHANGES TO THESE TERMS
CHANGES TO OUR SITE
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
ACCESSING OUR SITE
Costs: Our site is made available free of charge.
No guaranteed access: We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue, or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
INTELLECTUAL PROPERTY RIGHTS
Ownership: We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by trademark and copyright laws and treaties around the world. All such rights are reserved.
Printing and downloading: You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
No commercial use: You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
NO RELIANCE ON INFORMATION
Information only: The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.
Possibility of errors: Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
RECIPE AND SAFETY DISCLAIMER
No liability. With regard to any recipes, we are not liable, not responsible and do not assume obligation for (a) adverse reactions to food consumed such as food poisoning and any kind of food-borne disease, (b) misinterpreted recipe, (c) domestic accidents.
Reader responsibility. You must take the responsibility to review the listed ingredients before cooking to ensure none of the ingredients causes potential adverse effects to anyone consuming the food. Adverse effects include allergies., issues arising due to health-related restricted-diet, pregnancy-related effects. It is your responsibility to determine the value and quality of any recipe or instructions provided for food preparation and safety of the preparation instructions.
Information only. The recipes presented are intended for informational purposes and for use by persons having appropriate technical skill, at their own discretion and risk. The result of the recipe and the timings depends on several factors – ingredients, types of equipment, cooking ability and judgement capabilities.
LIMITATION OF OUR LIABILITY
Exclusion of liability: To the extent permitted by law, we exclude all conditions, warranties, representations, or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our site; or
- use of or reliance on any content displayed on our site.
Domestic use only: Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
IT: We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
Bookings: Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any services to you, which will be set out in the relevant terms and conditions of supply.
No guarantees: We do not guarantee that our site will be secure or free from bugs or viruses.
User responsibility: You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
No misuse: You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
LINKING TO OUR SITE
Fair use: You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. You must not establish a link to our site in any website that is not owned by you.
No endorsement. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
Reservation of rights: We reserve the right to withdraw linking permission without notice.
Content usage: If you wish to make any use of content on our site other than that set out above, please contact [email protected].
THIRD PARTY LINKS AND RESOURCES IN OUR SITE
Information only: Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
No endorsement: Such links should not be interpreted as endorsement by us of those linked websites.
Thank you for visiting our site.